Terms of Service
Customer terms and service conditions.
Open PDFCore Policies
Privacy Policy
How Nepalipay collects, uses, and protects data.
Open PDFSupport Policy
Support scope, SLAs, and escalation paths.
Open PDFSupport & Dispute Policy
Dispute handling and resolution procedures.
Open PDFSecurity & Governance
Information Security Policy
Baseline security controls and responsibilities.
Open PDFSecurity Overview
Program overview and commitments.
Open PDFAccess Control Policy
Access provisioning, review, and authentication rules.
Open PDFRisk Management Policy
Risk identification, assessment, and mitigation.
Open PDFVendor Management Policy
Third-party selection and monitoring process.
Open PDFVulnerability Management Policy
Discovery, remediation, and tracking.
Open PDFOperational Plans
Incident Response Plan
Detection, containment, and recovery procedures.
Open PDFBusiness Continuity & Disaster Recovery
Continuity planning and resilience measures.
Open PDFData Retention & Disposal
Retention schedules and secure disposal.
Open PDFSecure SDLC Policy
Secure development lifecycle practices.
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