Terms of Service
Customer terms and service conditions.
Core Policies
Privacy Policy
How Nepalipay collects, uses, and protects your data.
Support Policy
Support scope, response times, and how to reach us.
Support & Dispute Policy
Dispute handling, refunds, and chargeback procedures.
Delete Your Account
How to delete your NepaliPay account and what happens to your data.
Security & Governance
Information Security Policy
Baseline security controls and responsibilities.
Open PDFSecurity Overview
Program overview and commitments.
Open PDFAccess Control Policy
Access provisioning, review, and authentication rules.
Open PDFRisk Management Policy
Risk identification, assessment, and mitigation.
Open PDFVendor Management Policy
Third-party selection and monitoring process.
Open PDFVulnerability Management Policy
Discovery, remediation, and tracking.
Open PDFOperational Plans
Incident Response Plan
Detection, containment, and recovery procedures.
Open PDFBusiness Continuity & Disaster Recovery
Continuity planning and resilience measures.
Open PDFData Retention & Disposal
Retention schedules and secure disposal.
Open PDFSecure SDLC Policy
Secure development lifecycle practices.
Open PDF